Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Request a return online: Sign in to your customer account to start a return or cancellation (self-serve).

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns are free — if your return is accepted, we’ll send you a prepaid return shipping label and instructions. Contact us before shipping anything back. Items sent back without first requesting a return will not be accepted.

Sale items follow the same 30-day unused return policy.

To start a return, sign in to your customer account and submit a return request for your order. Do not email to start a return.

Saki Shears / Scissors HQ
4800 Spring Creek Drive
Excelsior, MN 55331

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom/personalized products, personal care goods, hazardous materials, flammable liquids, or gases. Gift cards are non-returnable. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Banks or card issuers may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at chuck.m.harris@gmail.com.